We understand that sometimes things happen and a change in appointments cannot be avoided. If you do need to call to re-arrange or cancel your appointment, please let us know on 01252 717529.
Please be aware that the following fees will apply depending on how much notice you give us:
Please also note that patients who have more than one last minute (<48hr) cancellation will be required to pay an up-front deposit before the next appointment can be rebooked.
We do not like charging for missed appointments but they prevent other people who need our help from getting one of our available slots. We see giving us more than a 48-hour notice period as a respectful way to allow us to offer your slot to another patient.
Extended appointments are paid for in advance at the time of booking. We ask for at least 5 days’ notice to cancel. This gives us the best chance of offering the slot to someone who is waiting. If you cancel between 2 and 5 days before your appointment, we’ll refund 50% of the fee. Cancellations with less than 48 hours’ notice are non-refundable.
Thank you for your understanding.
