We understand that sometimes things happen and a change in appointments cannot be avoided. If you do need to call to re-arrange or cancel your appointment, please let us know on 01252 717529.
Please be aware that the following fees will apply depending on how much notice you give us:
|Cancellation with more than 48-hours notice
|Cancellation with 48-24 hours notice
|50% appointment fee
|Cancellation with less than 24 hours notice
|100% appointment fee
Please also note that patients who have more than one last minute (<48hr) cancellation will be required to pay an up-front deposit before the next appointment can be rebooked.
We do not like charging for missed appointments but they prevent other people who need our help from getting one of our available slots. We see giving us more than a 48-hour notice period as a respectful way to allow us to offer your slot to another patient.
We hope you understand.