Location: HT Physio Clinic/Temporary Home Working

Job Type: Full-time, Part-time, Minimum 3 days/week

Reports to: Will Harlow (CEO)

Job Overview:

Is “organised” your middle name? Do you take pleasure in making sure all the i’s are dotted and the t’s are crossed? If so, we have the perfect role for you.

We are seeking a highly organised, tech-savvy, and personable individual to fill a hybrid role at our physiotherapy clinic. This position combines customer service, executive assistant (EA) duties, and technical support for our online membership program. You will be the face of the clinic, assisting clients both in-person and online, while supporting the clinic manager with administrative tasks and providing technical assistance to our membership platform users.

Key Responsibilities:

1. Customer Service Assistant

  • Greet and assist clients in the clinic, providing a welcoming and professional atmosphere.
  • Manage client appointments, bookings, and follow-ups.
  • Handle phone and email inquiries, following up with incoming inquiries in a timely manner. 
  • Liaise closely with the clinical team to ensure smooth operational performance.
  • Maintain a clean, organised, and functional reception area.

2. EA to Clinic Manager

  • Manage the manager’s schedule, including setting meetings, reminders, and appointments.
  • Assist with day-to-day administrative tasks such as data entry, filing, and managing correspondence.
  • Organise the manager’s inbox, protecting his time where possible. 
  • Prepare reports at the end of each week.
  • Handle confidential information with discretion.
  • Liaise with key contacts on behalf of the manager.

3. Tech Support Assistant for Online Membership Program

  • Provide technical assistance to clients using our online membership platform (e.g., troubleshooting login issues, navigating content, payment issues etc.).
  • Monitor and report issues related to the platform, working to resolve any ongoing problems.
  • Assist in onboarding new members and provide guidance on using the online resources.
  • Ensure the online system is updated with new content, alerts, or changes to the membership program.
  • Gather feedback from users to improve the online experience.

Required Skills & Qualifications:

There are no formal qualifications required for this role, but experience in a similar role and willingness to learn are vital. Your experience does NOT have to be in healthcare but you should have had experience in an assistant role in the past. 

You MUST be proficient in the use of computers and technology.

Skills required:

  • Strong communication skills, both written and verbal.
  • Excellent organisational and multitasking abilities.
  • Customer-focused with a positive attitude.
  • Proficiency in using computer systems, software, and online platforms.
  • Basic tech troubleshooting skills, with the ability to learn new software quickly.
  • Prior experience in customer service or administrative roles preferred.

Additional Information:

  • Competitive salary and benefits.
  • Opportunities for professional growth and training.
  • Be part of a rapidly growing company with performance benefits for true A-players.
  • Hybrid working model, with flexibility to work remotely when handling the tech support responsibilities. Please note: this is subject to change. 

To apply, either send a CV and 500-word covering letter to will@ht-physio.co.uk

Or apply here: https://info.ht-physio.co.uk/careers